Building Aircall’s AI Assist and AI Assist Pro, the conversation intelligence layer for Aircall’s voice platform.

AI Assist delivers automatic call summaries, key topic recognition, sentiment analysis, and trending topic detection, giving managers instant visibility into every conversation. AI Assist Pro goes further with live transcription, real-time coaching prompts, sales playbooks (SPICED, BANT, custom), automated CRM updates, and AI-powered call scoring, helping reps nail conversations from prep to follow-up.