Founding member of what became Klaviyo’s Customer Agent (K:AI), a 24/7 AI-powered assistant that answers questions, recommends products, and resolves issues across web chat, SMS, RCS, and email.

Scaled the GenAI group from the ground up. Shipped LLM-driven features including semantic search, retrieval-augmented generation, text-to-object pipelines, and on-brand content creation for 150K+ customers.