Senior Engineering Manager, AI & New Products. Built and launched AI-native products from scratch, including Customer Hub and Customer Agent for marketing and support. Led 14+ ICs across three cross-functional squads and two teams. Delivered agentic systems combining semantic and lexical search, intent routing, responsible large-scale crawling, and automated omnichannel responses, making AI a core revenue-driving capability.
Engineering Manager, Natural Language Interfaces. Founded and scaled a GenAI org from 0 to 10+ engineers across two teams. Hired and developed team leads, coached senior engineers to Staff, and seeded what became Klaviyo’s Marketing and Customer Agents through production-grade content generation and support automation.
Engineering Manager, Merchandising. Led a full-stack, ML-heavy team owning recommender systems that generated billions of recommendations during BFCM and sat on the critical path of the email rendering pipeline. Built large-scale attribution systems on Kafka, Hudi, and Spark.